User agreement with NiceChange

NiceChange Service Use Agreement

1. General Provisions

1.1 The subject of this agreement is the provision of services for the exchange of digital currencies between the exchange service and the client.

1.2 The service, on the one hand, is provided by the exchange service "" hereinafter referred to as the "Service".

1.3 An individual who has used the services of the service, on the other hand, is hereinafter referred to as the "Client".

1.4 Service and Client, in case of joint reference, may be referred to as "Parties"

1.5 The parties agree with the provisions described in this agreement, undertake to comply with them, refer to them in the event of any disputable situations.

1.6 This agreement is a public offer. The creation of an application on the website means the full acceptance of the offer by the Client.

2. Subject of the agreement.

2.1 service provides the services contained in clause 4 of this agreement, in turn, the Client complies with the conditions contained in clause 9.

All operations are carried out in accordance with the service regulations, which are described in clause 5 of this agreement.

2.2 The client undertakes to pay for the services provided by the service in full and within the specified period of time.

3. Obligations of the Parties.

3.1 service is obliged to:

3.1.1 Exchange electronic currencies of payment systems Qiwi, Payeer, Perfect Money, Advcash, Yandex Money and some other EPS in accordance with the rules stipulated in this agreement.

3.1.2 Provide the Client with comprehensive assistance in the process of creating, paying, and executing an application for exchanging digital currencies on the website.

3.1.3 Ensure the protection of information about completed client orders, the amounts and time of their execution. In cases of transactions through private EPS, all information about them is available only to the two parties involved in the exchange, with the exception of the situations described in clause 3.1.4.

3.1.4 Prevent the disclosure of the client"s personal information obtained in the exchange process to third parties, except in cases when:

  • The Service is obliged to transfer information by a court decision, in the jurisdiction of which the territory of the Service is located;
  • The Service receives an official request from law enforcement and tax authorities that operate at the location of the Service.
  • The Service is approached by the management of partner payment systems.

3.1.5 For each exchange, take into account the personal discount of the Client.

3.1.6 Send funds to the Client within 24 hours after resolving situations that have arisen in connection with violation of the exchange rules. These situations are described in clauses 3.2.5, 5.4, 5.6 of this agreement.

3.2 Service Client is obliged to:

3.2.1 Provide correct personal information and required details to complete the transaction. Before submitting, you must make sure that there are no errors or typos in this information.

3.2.2 Indicate the correct personal e-mail address to which the Client has permanent access.

3.2.3 Provide a reliable and secure Internet connection to the Service using reliable equipment and anti-virus programs.

3.2.4 Follow all the clauses of this agreement.

3.2.5 Contact the employees of the Service, via online chat or e-mail, in cases where the funds were not transferred in full, and in the cases described in clauses 5.4, 5.6. If the Client does not contact the employees of the Service within a month from the date of the transaction, the funds received become the property of

3.2.6 Comply with the requirements of regulatory enactments governing the procedure for performing an exchange operation.

3.2.7. Refrain from exploiting various resources to improperly increase traffic.

3.3. service has the right to:

3.3.1 Suspend the operation of the resource for a while, in order to fix errors, download updates, and carry out preventive maintenance.

3.3.2 Suspend the execution of the application until the circumstances are clarified if the service has reason to believe that the Client is associated with fraudulent activity. The reason for the suspension of the application may also be an official request from law enforcement agencies.

3.3.3. Define and adjust the system of discounts and payments of referral rewards. 

3.3.4. Determine and adjust the exchange rate for each specific direction of exchange.

3.3.5. Privately refuse to provide the Client with exchange services without giving reasons.

3.3.6. If a disputable situation arises, request screenshots or other additional information necessary for the successful completion of the exchange. This information is provided by email.

3.3.7 Stop communicating with the Client, offending employees, profusely using obscene language, asking questions not related to the activities of the Service, not providing the requested information.

3.3.8 Suspend the exchange operation in the cases described in clauses 5.4, 5.6.

3.3.9 Block the application and freeze the client"s funds to verify the authenticity of the data specified in the application, establish identity and its compliance with the information in the Service system.

3.3.10. The Service has to freeze funds received from the Client in the following cases: If the Client has conducted any kind of fraudulent activity on our or on third-party exchange services. In such situations, the Client is blacklisted and undertakes to compensate for the damage caused in part or in full, depending on the amount of damage caused. If the Client, when making a previous exchange, received a payment greater than the system specified by mistake, or the operator on our and third-party exchange services. In this case, the client reimburses the damage caused from the amount that was received on the application, or pays out in full.

4. List of services

4.1 The Service exchanges various tokens, electronic currencies and cryptocurrencies, in particular BTC, LTC, XRP, ZCASH, QIWI, PAYEER, PERFECT MONEY, ADVCASH, YANDEX MONEY and many others. When exchanging, it is also possible to use banking systems. A complete list of available destinations can be found on the home page.

4.2 The Service does not verify the legitimacy of the source of funds used to carry out transactions.

5. Regulations for conducting exchange operations

5.1 The Service can complete the exchange operation only after the full payment of the application by the Client.

5.2 The exchange is fully completed from the moment the funds are sent to the Client to the details that he provided.

5.3 The client is not entitled to cancel the application and return the funds on it after he paid for the application.

5.4 The Service Administration has the right to suspend or recalculate the operation if the Client has sent an amount that differs from the amount specified in the application. In this case, in order to restore the application and complete the operation, in accordance with clause 3.2.5 of this agreement, the Client must contact the administration of the Service. At the same time, the Service will recalculate the amount of funds received by the client, according to the amount of actual payment by the Client and the rate fixed in the application.

5.5 If incorrect details are provided by the client, the operation will be suspended. In this case, the funds can be returned at the request of the client, in accordance with clause 3.2.5 of this agreement. Please note that the transaction fee charged by the payment system through which the refund is made, as well as a fine, are deducted from the refund amount.

5.6 If the payment for the application was not received from the details that were indicated in the application, or the Client changed the note (comment) to the payment, the operation will be suspended. In this case, the funds can be returned at the request of the client, in accordance with clause 3.2.5 of this agreement. Please note that the transaction fee charged by the payment system through which the refund is made is deducted from the refund amount.

5.7. If cryptocurrencies are exchanged, then the speed of confirmation of transactions in the network depends on which particular cryptocurrency is used and the load on its network. The speed of transactions of different cryptocurrencies is different and can take from 5 minutes to several days. cannot influence the speed of transactions in cryptocurrency networks and is not responsible for the delays associated with them.

5.8. The client undertakes to complete the transfer in full within 15 minutes from the moment the application was created (in case the payment in cryptocurrency during this time the transaction should appear on the network). Otherwise, the application will be deleted or recalculated at the current rate.

5.9 The application is considered paid after the Nicechange service has received the funds from the client.

5.10 In the event that the client pays with cryptocurrencies, the Nicechange service must receive payment within 30 minutes. Payment is considered received after 1 confirmation of the transaction. The exchange service is not responsible if the transaction does not gain the required number of confirmations within a given time, the service has the right to delete the application or recalculate at the current rate at the time of receipt of payment.

5.11 If the client makes a payment using an electronic payment system, the application is considered paid after receiving funds from the client, the exchange service is not responsible for the suspension of the transaction by the security service of the payment system chosen by him. If the transfer is delayed for more than 30 minutes, the application will be deleted or recalculated at the current exchange rate at the time the funds were credited.

5.12 If the client pays with a bank card, the transfer may be delayed by the banking system up to 5 banking days. If the transfer is delayed for more than 30 minutes, the application will be deleted or recalculated at the current exchange rate at the time the funds were credited.

5.13 In any case, when a refund is made, a commission of 5% is withheld, except for clause 10.1.


6. Warranties and Liability of the Parties.

6.1 For mistakes made by the Client while filling out the application, the Client is responsible. In such cases, the exchange cannot be canceled and the funds cannot be returned to the Client.

6.2 The Service is not responsible for situations that have arisen due to the impossibility of correct operation by the Client of any equipment or networks, even if such situations entailed losses to the Client or lost profits.

6.3 The Service is not responsible for delays in transactions if delays are associated with the action / inaction of a third party (for example: banking structures, payment systems, cryptocurrency networks, etc.).

6.4 The Service is not responsible for damage or lost profits of the other Party arising from a misunderstanding of the algorithms of the site, erroneous ideas about the rates and profitability of the transaction.

6.5 The Service is not responsible for damage or lost profits of the other Party, in cases of exchange delays, regardless of the reason for the delay.

6.6 By making an exchange on the Service, the Client confirms that the funds used by him for the exchange were acquired legally and are not encumbered with the rights of third parties.

6.7 The client is fully responsible for his actions. If, as a result of the operation of the Service by the Client, damage has been caused to third parties, the Client undertakes to compensate for it.

6.8. The NiceChange service client guarantees that at the time of working with the service he has reached the age of majority, in accordance with the legislation of the country where the Client is located.

7. Changes to the terms of the Agreement

7.1 The Service Administration has the right to make changes to this agreement at any time. The amendments come into force from the moment the new edition of the agreement is posted on the website.

8. Force majeure

The parties are not responsible for non-fulfillment, untimely fulfillment or improper fulfillment of obligations if they are the result of the influence of force majeure circumstances, for example: cataclysms, wars, fire, floods, terrorist attacks, change of power, riots, as well as interruptions in the operation of Payment systems, energy supply, radio networks , internet providers.

9. Conditions for performing exchange operations.

9.1 It is strictly forbidden to use the service for any kind of illegal operations. For an exchange in any way related to fraudulent or other criminal activity, the Client bears full responsibility, in accordance with the laws of his country.

9.2 The Service may disclose information about exchanges, the illegality of which has been established, to law enforcement agencies, to the injured party, to the management of partner payment systems.

9.3 The exchange can be completed only after the client withdraws funds from his wallet / card / account. Responsibility for the legality of funds previously received by the Client on the wallet / card / account is borne by him.

9.4. Bank transfers are carried out through online banking of the payment system specified by the Client. If the application is created with the participation of a bank operator or using a terminal, the funds must be returned within 24 hours. If the exchange operation involves payment to a Sberbank card, the commission, as a rule, will be 1% of the transfer amount (set by the Sberbank). 

9.5. Involving a third party in an exchange operation (his details, wallets, cards, accounts), the Client himself is responsible for his conscientiousness. The Service is not responsible for transactions carried out for the Client by third parties.

9.6 By clicking on the button "I agree with the exchange rules" the Client fully accepts all clauses of this agreement.

10. Anti-money laundering (AML)

NiceChange service supports anti-money laundering — these are the principles of combating money laundering, terrorist financing and the creation of weapons of mass destruction. The procedure includes identification, storage and exchange of information about users, their income and transactions.

Wallet addresses of all transactions carried out on the NiceChange service undergo automatic AML verification.

The NiceChange service may request that the Client pass verification in case of confirmation of connection with: Darknet Marketplace, Darknet Service, Fraudulent Exchange, Illegal Service, Mixing Service, Ransom, Scam, Stolen Coins. If this connection is confirmed, then after verification by the Client, his funds will be returned, minus a commission of 10%.